RollerTrol Review - Remote Control Motors

RollerTrol Review: a Good Indicator of Company Performance

Our main DIY parent division (RollerTrol.com) has enjoyed many client praises since we started our business in 2010. We always try to give our customers the benefit of the doubt when a return is requested, and we often stretch the return policy to accommodate any reasonable request.

However, there are a few exceptions that we would like to define as examples of where we draw the line ...

Example: We sold some smart film that instantly changes from transparent to opaque with a wireless remote control. What follows is a detailed explanation of what happened.

In his attempt to discredit and smear us, this client neglected to include a few details. There were some unfortunate problems with this order, but we did our very best to correct them. Please see the following points.

Adrian Biffen
Senior Partner
RollerTrol Automation Systems
--------------------------------------------
1. Production Time Complaints:

After the order was placed, we very quickly started getting complaints from this client about the production time and delivery period. This was very odd, since we had been very clear about our production time, as if this client had not read the formal quotation.

It typically takes 10 to 14 days to produce the film, cut to size with electrodes installed, and the shipping by air freight from our Shenzhen warehouse is often 5 days or less. Nevertheless, we put a 'rush' designation on it and the shipment arrived in New York well within the specified time.

2. Shipment Tampering:

We were notified by the client that the power supply transformer for the smart film was missing, so we asked them to double-check the wrapping inside the tube because sometimes items get missed, lost in the extensive wrapping we use.

This client seemed to think we were implying that they were lying about the missing transformer, but we made it clear that was not the case. We were just scratching our heads trying to figure out what might have happened as we had never seen this situation arise before, in the many thousands of shipments we have sent.

We confirmed with our staff that the transformer had been packed, and we concluded that it was likely the customs department that removed it for some reason. We immediately shipped a replacement transformer by air express, which cost a considerable sum of money.

3. Size Issue:

There was a small mistake made in the imperial/metric conversion on one of the sizes. This was easily corrected by trimming a few millimeters from one edge of the smart film, and we sent specific instructions on how to do this (sharp pair of scissors).

This problem will not occur again as we had our programming department write some code that calculates all the dimension adjustments automatically.

4. Damaged Film:

We are very careful with regards to shipping damage as we know from experience that shipments often receive rough handling while passing through the transport system. We use an air-gapped tube-within-a-tube system, with thick layers of foam wrapped around the film itself.

This system will withstand all but the most severe handling, but it could still be damaged if someone drove over it with a forklift, or something catastrophic like that.

So we send very specific instructions on how to inspect the shipment for damage when it arrives. We make sure our customer has read and understood those delivery instructions by asking for a confirming email, prior to shipping.

After several repeated attempts we did not receive any confirming replies from this client, so we shipped it anyway, in consideration of his apparent rush, and it arrived in plenty of time, as previously mentioned.

After a week had passed, the client reported that one piece of film had been damaged, so we asked for a picture of the damage. The picture showed an air bubble in the reported area of damage, which we had never seen before.

Our normal procedure would be to have the defective piece returned for inspection, but instead we immediately contacted our production manager and ordered a new piece to be made, which was shipped to the client by air express, which cost a considerable sum of money.

At a later time, we asked that the damaged piece be returned (we paid for the air freight back to our lab, another big expense). When we unpacked the shipment, we discovered that the protective film had been removed, exposing the adhesive, and that the damaged piece had been installed, and that there was no damage in the area shown in the picture.

There was a definite buckle in the material at one edge, and this damage would have been plainly visible if the piece had been properly inspected as instructed, when the shipment arrived. We make it very clear in the instructions that any piece with visible damage should not be installed.

5. Additional Power Supply Transformer:

The original specification called for a transformer with enough output to drive all 4 pieces, but the client insisted that they should have 2 separate transformers due to their wiring constraints. We agreed to send them another courtesy unit which we did, in consideration of the trouble they had.
This was shipped to the client by air express, which cost a considerable sum of money.

This requirement should have been discussed with us at the time of order, but there was no indication they would be needing 2 power supplies.

6. Electrode Placement:

The replacement piece had nevertheless been shipped via air express to the client, but there was still a problem with it because the electrodes were on the long side of the film. The original specification called for the electrodes to be on the long side, but apparently the first shipment had the electrodes on the short side, which we later understood they preferred.

Unfortunately there had been no complaint about this fact and neither were we notified that they preferred this placement. The replacement arrived with the electrodes on the (correct) long side, and we explained that it is a simple matter to run the wiring back to the same corner where the power feed cable would be connected, and that the wiring is usually concealed with moulding.
That piece was also returned to us, but we found that the electrodes had been damaged, so it was unusable.

They insisted that we make a new piece with electrodes on the short side, so we did that, and shipped it to them by air express, which cost another considerable sum of money.

7. Transformer Failure:

About a week later, we were contacted by the client, reporting that one of the transformers was switching off the film after 5 minutes of operation. We sent him a diagnostic procedure, explaining how he could tell if it was the film or the transformer that was at fault.

We subsequently received a very angry reply that now he was facing the prospect of ripping newly installed wires out of walls, but nothing in our diagnostic procedures indicated that he would have to do that.

8. Paypal Credit:

He later reported that it was the transformer that was at fault, demanding an immediate replacement. Because of the damaged film incident, we decided to change our normal replacement procedure. We were preparing to issue an RMA (Return Merchandise Approval) so that we could replace the transformer after it had been inspected.

But the client then immediately launched a Paypal dispute, asking for a credit to the account. When this happens, Paypal immediately removes the entire paid sum from your account, until the dispute is settled. This can cause an immediate chain reaction of events, which it did.

At this point, we finally lost all patience with this client and accepted the credit, and the full loss, which put an end to the relationship. We made an honest effort to satisfy all the complaints, but there is a limit to what we can do in a situation like this, and we are left wondering who ripped off whom ...

What Our Customers are Saying:

• "Adrian, you run a super stand-up business and your customer service, quite frankly, kicks ass over anything I've experienced. Please treat your staff/family to a customer appreciation pizza!"
  - SC, Vacaville, California, USA
• "Hi Andrew- I just want to compliment you and your company for the outstanding service that you provided me last week. The replacement motor arrived on time and my roller shade is now up and running. Thank you!"
  - MH, Perry Hall, Maryland, USA
• "I have everything set up on one shade and it works great. Using SmartThings and Amazon Alexa I can ask Alexa to lower the shades. Nice! Thanks for the help. "
  - MW, Leesburg, Virginia, USA
• "Wow...you guys are the best.!!!! I cant believe how quickly you responded, its a real pleasure doing business with a company like yours."
  - JM, Miami, Florida, USA
• "Adrian, you have the best customer service of anyone I deal with! Thanks for the help, it's all up and running!"
  - JJ, Skagway, Alaska, USA
• "[Your skylight and window openers are] Absolutely a wonderful product. We have struggled to find parts for old Pella, Velux or Anderson Sky lights. Your skylight opener was perfect. Very easy to install and was even small enough to allow the old cover to be put back on so the original screen could be reinstalled. A great solution that I will use again"
  - ES, Peace, Rhode Island, USA
• "Hello Adrian, just a note to Thank You for expediting the instructions for the skylight and projection screen setups….and also for your efforts to make these motor systems available. Really outstanding work and really great products….Thanks! I’ve just completed the installation of the three skylight motors (replacing 3 manually operated Truth actuators) and everything works beautifully. The motors and control electronics are well-built and easily configured and your documentation was very nicely done."
  - JDS, Shingle Springs, California, USA
• [see clever arched window video with motorized roller here]
  "Hi Adrian, this is a large-ish project but I am in the final stages and am very happy. I solved the problem of my two semicircular arch windows: I am attaching a photo showing the added window trim and a video showing the shades in action. The photo shows the extension of the window trim out from the wall and the slot between the old and new trim where the shade descends. The fluted columns complete the design as well as providing channels for wiring to the motors. The reason for the video is to show the arch window operation but you can also see three conventional windows (which however do not have the side tracks installed yet so there is light leak at the edges)."
  - LC, Little Rock, Arkansas, USA
• "Adrian, everything is working fine. Got the blind up over the weekend. The motor is in and connected to both the wall switch and the z-wave. We got the blind from your custom shade division and it fit perfectly. The automation is great and easily ready now to have some automated times for open and close. Just working great with adding the control to the screen on my iphone right now or using the wall switch. Thanks again and happy to send any pics, if you like. Greg"
  - GM, Aurora, Colorado, USA
• "Thank you again! Your responsiveness is beyond what I have ever experienced. I am wondering if you folks ever sleep."
  - DC, Peoria, Arizona, USA
• "Hi Adrian! Just want to thank you for superb service. I got the motors in just four days from that you sent them. I have yesterday mounted them in my old IKEA roller blinds and connected them to my Vera Edge thru a double relay switch. It now works as I wanted it to. :-) I am thinking of buying some more roller blinds to my TV room too now :-)"
  - HA, Stockholm, Sweden
• "Hi Adrian, its been nearly half a year since I have installed RollerTrol all over the house and I have to say: Awesome, it just works really well and even the skeptic wife who did not like to take away the chains at first is now ecstatic! Especially in the babies room where we put them up and down 3 times a day it has become an absolute time saver and a great feature (saves climbing over a pile of toys to get to the window and so on...) That is also the only room where we had to recharge once since installation, but as I said, 3x/day usage! Now we are renovating a corner in the house and I would like to order some more!"
  - TS, Lower King, Australia
• "Adrian, at this time I would like to thank you for you help and support in the matter of my RollerTrol motor. I now have it running as it should. Now it is just a matter of installing it back into the motor home which I came out of. Again Thank you so much for all the help you have been in this matter.. PS: I will be one of your biggest supporters Telling all about you and your service and product"
  - DA, Olympia, Washington, USA
• "WOW! Adrian! Thanks for the quick response. Your company is awesome! I will pass this info to my electrician and if he is uncertain about anything, I will have him email his questions. I will read the articles and again thanks for being so incredibly helpful."
  - AW, Atlanta, Georgia, USA
• "Thank you Adrian. What a pleasure doing business with companies and people like you! Happy New Year to you and your family."
  - JW, Stuart, Florida, USA
• "Best customer service ever!!! Thank you!"
  - TT, Greenwood, Indiana, USA
• "I found a great source online for motorized blinds, RollerTrol.com, with super customer service and good advice, at a price I could finally afford after more than 10 years of waiting and searching. And what a difference the blinds make during the bright of the day!"
  - RC, Lago Vista, Texas, USA
• "Thank you for going the "extra mile". You are truly an example is business done right. Many thanks and blessings for your holiday!"
  - MV, St.Louis, Missouri, USA
• "Connie and Adrian: As I understand it, the replacement shade is in process. My wife and I sincerely appreciate your willingness to replace the damaged unit. With your commitment to that level of customer service, we’d like to get the process moving on the order for our master bedroom blinds and motors."
  - TM, Encinitas, California, USA
• "Adrian, you’re a real Champ. Found the details on the Web and the first one took me ½ hour to do and the second one took 15min, and they work great. I need two more motors and wondered what it would cost to ship these to the UK. We will be there at Xmas."
  - TH, Auckland, New Zealand
• "Adrian, thanks again. I am looking forward to installing these. I love the 4 I have now."
  - PH, King George, Virginia, USA
• "Thank you Adrian, Connie was a pleasure to work with on this [custom shade order]."
  - PM, Park City, Utah, USA
• "Adrian, I received the order today, thank you. The quality and ease of use is more than I imagined. Keep up the good work."
  - MB, Richmond Hill, Ontario, Canada
• "Terrific... great service!!!!!"
  - LS, Sleepy Hollow, New York, USA
• "Many Thanks for your timely attention to this purchase. I've become so used to poor customer support. It's been a pleasure to deal with a company that doesn't meet a standard of service, so much as it sets one."
  - PV, Toronto, Ontario, Canada
• "Thanks Adrian for your fast solution. It could not be better. Thanks again"
  - JM, Miami, Florida, USA
• "I just like to say a big THANK YOU for the fantastic product that you have shipped to me. I only managed to install it last weekend and it works really well."
  - HH, Singapore
• "Connie,received the shades on Monday and installed them that night. Everything worked perfectly and now my wife truly sees my vision. We really enjoy the shades and will be purchasing more as we budget for them. Good product - thanks for the help and support."
  - JS, McLean, Virginia, USA
• "Adrian, you guys are the best. The next window after this I am just going to order the whole thing made from you."
  - PH, King George, Virginia, USA
• "Thanks Adrian for all your help and support. You have been great and I really appreciate it!"
  - GL, Portland, Oregon, USA
• "Hey Connie and Adrian, installed my motors, they are fantastic!"
  - GM, Los Angeles, California, USA
• "Hi Adrian, installed the 1 1/2 inch motors today in both shades. Very easy to do. Works very nicely. Nothing special required other than a new tube. Everything else fit perfectly."
  - MH, Lancaster, California, USA

• "Hi Adrian, thank you very much for your help. Installed it this morning and is working perfect. The instructions were very easy to follow. Soon I will order another motor."
  - MM, Winnipeg, Manitoba, Canada
• "Adrian, your customer service is outstanding! Thank you!"
  - TW, Minneapolis, Minnesota, USA
• "I finally got around to having my brother help me put the blinds up. They are terrific. I will be ordering more of them in the next few months, thanks again."
  - LD, Calgary, Alberta, Canada
• "Adrian, just a note to tell you I received the motor Thursday and had it installed [in my motorhome] with little modification Friday. It works like a champ. Very surprised that local R/V dealers don’t know about your product but am fortunate that I found you on the internet."
  - LM, Venice, Florida, USA
• "Thanks Adrian! I appreciate your help. Most people wouldn't be putting in the time you are so it is appreciated!"
  - JK, Calgary, Alberta, Canada
• "Thank you so much, Adrian. You are very nice to accommodate and help us by sending a new remote and your detailed explanation. We appreciate the time and effort you’ve taken to meet our needs and we especially love your response time! Not many business people operate as honorably as you."
  - DD, Rockledge, Florida, USA
• "Thanks Adrian. I previously purchased (from you) 3 different sized motors for different windows on my houseboat to test and they work extremely well. This order will complete the project. When done, I will send you pics. Great product. Easy to install and configure."
  - SC, Vacaville, California, USA
• "Hi Adrian, you are the most efficient business that we deal with."
  - DC, Blenheim, Marlborough, New Zealand
• "Fasr shipping, Great product! A+"
  - rjack, eBay User
• "Thanks for the fast shipping!!! A+++++"
  - atweety, eBay User
• "Very fast shipment. Great quality and feel. Thank you."
  - toze, eBay User
• "Hi Adrian, just to let you know that both motor and screen work like a charm. We are extremely happy, thank you very much for all your help."
  - MM, New York City, New York, USA
• "Thank you for your attention and GREAT service"
  - AB, Greensboro, North Carolina, USA
• "Hi Adrian, I have just finished getting my projection screen to work with the motor you sent to me. I ended up making two fancy adapters that connected to the motor and matched them to the 2.100" i/d profile of the tube. Also, the motor easily powers the 105" screen on the 2.25" tube. Thanks to you and rollertrol for all the help I received; awesome support, and I will do business again. Thanks again, Iain."
  - IH, Brechin, Ontario, Canada
• "Everything arrived as expected. Install went great. Everything is working good."
  - SD, Morinville, Alberta, Canada
• "Great as soon as I get the windows in I will send you an email to confirm before I purchase. Your feedback and prompt response is what has sold me on these. I will talk up your company."
  - AU, Princeton, New Jersey, USA
• "Thank you very much Adrian. I will in the future be purchasing additional blinds for my other windows if all goes well with these. As far as for your customer service provided to me up to this point, it has been EXCELLENT. I am impressed on how I get email responses from you at all times of the day and even on weekends. I just hope the product can match the service, but I'm sure it will. [they did]"
  - JA, Canoga Park, California, USA
• "Adrian, everything is installed and working great! Thanks for the follow-up!"
  - BL, Austin, Texas, USA
• "What can I say but… WOW… Adrian: customer service like from another planet! Thank you!"
  - ED, Massachusetts, USA
• "We recently completed a remodel of our living room, and we used Rollertrol motors in a pretty fun way that I thought you might appreciate. After about two years of trying to figure out how I was going to make it all work, I came across your product online, and was amazed how well it worked for our application. The simplicity of the design, and the functionality made your motor the perfect way to accomplish what I had in mind. I particularly appreciate the ease of setting the limits. Even the speed at which the motor operates is perfection!
  see motorized panel to hide TV"
  - G & C HP, Corvallis, Oregon, USA
• "Thank you for information and tracking number. It was a pleasure to deal with you and RollerTrol."
  - DE, Moscow, Russian Federation
• "What can I say but… WOW… Adrian: customer service like from another planet! Thank you!"
  - ED, Massachusetts, USA
• "Adrian, I got my RollerTrol and installed it. It's working great!!! Thanks for such an awesome product!"
  - JS, Depoe Bay, Oregon, USA
• "Great! Thanks! These things work wonderfully. So smooth and quiet!"
  - DH, Elmhurst, Illinois, USA
• "Hi Adrian, I saw on customer comments that you have a reputation of being very good at getting back to people, and now I see that is true!"
  - PK, Golden, Colorado, USA
• "Hi Adrian, just wanted to let you know that we have all the motors installed since November and they have been working very well. Thank you so much for your help and patience."
  - GH, Toronto, Ontario, Canada
• "Hi Adrian, just to advise I got my custom shades successfully installed and they look and work great. We got them up no problems – they fit the windows perfectly and the motors and remotes were simple to set up – worked exactly as your instructions said they would. I would like to thank you for your fantastic support – without you pro-actively following up on this I doubt I would have had them in time. As it is, we were all installed Saturday 11th - in time for my renter arriving tomorrow. Thank you and best regards"
  - PS, Boca Raton, Florida, USA
• "Hi Adrian, the first 2 are up and working. The motors went into the tubes without any adjustment required. Vera integration is also done. Awesome stuff!"
  - EW, Singapore
• "Hi, the motor works excellent. My window shade looks great. Thanks."
  - AG, Coamo, Puerto Rico, USA
• "Hello Adrian, I wanted to thank you for a quality product and expedited shipping. I was able to install and setup within minutes. The hardest part was running wires behind the walls. Best of all, I was able to save $1200 by doing this myself. Thanks again and I will be sure to recommend your product to others."
  - JF, Carlsbad, California, USA
• "Hi Adrian, do you ever sleep? Does not matter early morning or late at night, you're always answering my emails. Not used to that. You are above the norm. Thank you."
  - DW, Morristown, Tennessee, USA
• "Thank you so much for your help, I have been researching how to fix or replace my RV shade and was directed to your company from many web sites. I am happy to know I can get help if needed, from your company."
  - SW, West Covina, California, USA
• "Hi Adrian, your quick response is much appreciated. The Vera plugin also works great. I’ve place my order."
  - WL, Palo Alto, California, USA
• "It is a real pleasure working with you. [As the owner], that explains all of the long hours. I wish you great success. You have a fantastic product. I will pass the word down in this area."
  - SH, Oklahoma City, OK, USA
• "I appreciate your business and won't hesitate to recommend you in the future! It's cheaper than the local options, more flexible as a solution, and customer service is better. Thanks :)"
  - MG, Kowloon, Hong Kong
• "Adrian: I thought you might appreciate a note on how well your motors integrate when changing a new (2013 model) Velux skylight from manual venting to electric. Four screws removed and the Velux manual chain drive is out. Four screws in and your motor is mounted. Then, the plastic housing from Velux (previously removed to access the Velux chain mechanism) can be trimmed about one inch in the middle (to extend the length of the slot where Velux has their chain rise up) and the plastic housing fits nicely over your motor. That, combined with the screen, gives a pretty good closing for bugs. A little more creative work is needed between the Velux screen and the housing, but it fits well."
  - CG, Palo Alto, California, USA
• "Your customer service is outstanding. Thank you so much for your help."
  - VV, New York City, New York, USA
• "I received the motors, were installed and everything worked perfect."
  - JD, Panama City, Panama
• "Adrian, Thank you again! Great success! The perfect solution.
  see Wedding Grand Entrance video"
  - DB, Los Angeles, California, USA
• "I must say i'm really happy to do business with you, very professional and good service."
  - DM, Kvernhusheia, Norway
• "Thanks again for the great service, Adrian!"
  - GP, Corvallis, Oregon, USA
• "Adrian, thank you both for your timely response and the thoroughness of it. I don’t see this type of customer service very often. I will order today."
  - SH, Oklahoma City, OK, USA
• "First, I have to say what an excellent system the blind is. I took the blind from a manual blind and am now using it on the motorized blind. It took little effort or time. Its fast and quiet. Excellent job RollerTrol."
  - SH, Toronto, Ontario, Canada
• "Thanks for your help and communications throughout. I have five installed and they are working great."
  - GR, Clermont, Florida, USA
• "I have an ongoing remodel project that includes motorized patio shades mounted in a concealed pocket and to be remote controlled. My first contact with RolorTrol was a reply from Adrian. My project could not have gone more smoothly with the careful and thoughtful guidance from him. RolorTrol should pat themselves on the back in their perfect selection of a person to fill the job of Customer Service. Lest I not slight RolorTrol, their shipment was timely, they kept me posted on the progress of the order and the motors Adrian steered me to were perfect for my application. Could not recommend Adrian and MotorTrol more highly."
  - JH, Hot Springs, Arkansas, USA
• "Thanks, Adrian. I really appreciate all the tutorials you set up - they helped me a ton getting everything set up today ... everything is working beautifully."
  - JW, Los Angeles, California, USA
• "I helped my son install your blinds motors a few years ago. I was very impressed. I saved quite a bit by purchasing your skylight motors and controls for use with three Velux manual venting skylights. Including the interface to our Insteon home automation, the net saving for three 21x26 skylights should be about well over $1000.00."
  - CG, Palo Alto, California, USA
• "Just thought i would send a quick message to let you know the motors have arrived safe and sound. I have already installed one as I couldn't contain my excitement. It works flawlessly, so smooth and quiet."
  - SA, Franklin, Australian Capital Territory, Australia
• "Adrian, the motors work perfectly! We are ready to fulfill the rest of the order.."
  - GR, Clermont, Florida, USA
• "Thank you so much for your quick response! These are awesome. They are working great! Two done, 7 more to go!!!!!!!!! When I am done with these, I will order 5 more to finish the whole downstairs :)"
  - BD, Gilbert, Arizona, USA
• "great. And thank you! The customer service is A+"
  - DS, Cathedral City, California, USA
• "Hi Adrian, thanks for the help. I got the limits set and all is working fine. I will keep your company in mind for any shade problems I have in the future. Your follow up was awesome, thanks again."
  - PS, Lake Lure, North Carolina, USA
• "I have the [window] opener installed, works great!!"
  - DB, Roe, Arkansas, USA
• "Quick note to say "Mission accomplished". A neat product and all installed and working ok."
  - PG, Shepley, UK
• "Just wanted to let you know the motors worked perfectly for my project! Thanks and it was great doing business with you!"
  - JJ, Skagway, Alaska, USA
• "Fast and as promised. A++++++++"
  - DB, Houston, Texas, USA
• "This seller feedback is 100% for good reason. Highly recommend!"
  - RT, New York City, New York, USA
• "Just wanted to tell you what a great product you have. Installed well and works well. And your customer service was great. Thank you."
  - RH, Chicago, Illinois, USA
• "I have to tell you I have thoughoughly enjoyed dealing with Rollertrol and I am telling everyone about you."
  - JL, Toronto, Ontario, Canada
• "Thank you Adrian. Your customer support is outstanding!"
  - TW, Minneapolis, Minnesota, USA
• "Hello Adrian, thanks very much. It's been a pleasure dealing with and I mean that sincerely. I think your Web is brilliant, it's been very informative for me. I knew nothing about tubular motors and now I feel I'm an expert!! - thanks to your clear installation instructions."
  - TE, Bellurgan, Jenkinstown, Co. Louth, Dundalk, Ireland
• "I bought four 74" blackout shades from Home Depot. They were Bali cut to length shades which they trim for you. One end is easily pried off. The end with the spring motor succumbed to being placed in a vice, and a fair bit of wiggling. The cardboard tube is 1" in diameter. However, the wall thickness is 1/4" making it necessary to ream out the wall to 3/4". I did this with a long 3/4" bit that is used for drilling the holes in joists for electrical wire installations and retrofits. I put the bit into the same vice and reamed out the cardboard tube by rotating the tube and shade while pushing it into the drill bit. A little bit of work, but not too hard to do. I have not tried putting the drill bit into a drill yet - but I suspect that will be a lot easier. I just know that the manual method will work. So the next thing is to insert the motors when they arrive, put up the brackets and shades, and wire the whole thing up. The cost for the 4 shades was $211.48 plus tax. And my order with your company was $359.00 for 4 non-radio motors, a 5 amp power supply and your least expensive RF controller. Total: $570.48. Blinds.com charges $2039.00 plus tax for the same result."
  - RC, Ph.D., Consumer Usage Laboratories, Annapolis, Maryland, USA
• "I was able to successfully adapt your motor to my [RV] shade, and it works great!"
  - AH, San Jose, California, USA
  (See the article about RV blind and shade motor replacement)
• "They are working great. If you ever need a reference for your product- send them my way. Building our own shades saved us 1/2 the costs and they look great and were easy to install. Thanks for your stellar service."
  - AL, Frankfort, Kentucky, USA
• "Hi Adrian, I just wanted to let you know that I love the window blind motors. 'Simply Genius'."
  - KW, Qualicum Bay, BC, Canada
• "Wow! Thanks so much for making it easy for me. I really appreciate it!"
  - MK, Ronkonkoma, New York, USA
• "Fantastic Support!, Best Seller I have Ever worked with!"
  - TR, Atkinson, New Hampshire, USA
• "Extremely satisfied truly went above and beyond I would give 6 stars if I could"
  - ML, Richmond, BC, Canada
• "Great product awesome price and fast shipping A+++++"
  - BS, Groton, Massachusetts, USA
• "Doing the blind myself with your motor ... cost me $240.00 ... I saved $600"
  - DH, Alberta, Canada
• "They're great. I'm really pleased with them. Thanks so much for all your help. I didn't imagine they'd be so easy to install, and so neat. I'll be in touch next week to get the other set of blinds sorted."
  - KD, New South Wales, Australia
• "Thanks so much for sharing all this information. I will be sure to post a testimonial once I finish my project. It is very refreshing to have such a positive customer experience even before a purchase was made."
  - KP, California, USA
• "I ordered a total of 4 motors from you in the last year, and let me tell you I love them, they work great."
  - DK, Brooklyn, NY, USA
• "Hi Adrian, I'm simply amazed by your excellent service standards and amount of care that you provide. I can assure you that I'll be recommending your company to every single friend of mine. Thank you again!"
  - MF, Delta, BC, Canada
• "Hi Adrian, thanks for everything, excellent product and customer service. Keep up the good work!"
  - LT, Villa Rica, Georgia, USA
• "Fantastic Support!, Best Seller I have Ever worked with!"
  - TR, Atkinson, New Hampshire, USA
• "I appreciated your prompt and comprehensive service so much last time we communicated that I didn't think about going anywhere else."
  - AV, Sydney, New South Wales, Australia
• "I would like to first of all thank you for the prompt and excellent service you've provided. Once again, thank you so much for your help in answering my previous queries and ensuring that the components arrive in Singapore safely."
  - DL, Ngee Ann Polytechnic School of Engineering, Singapore
• "Appreciate your constant response and for sending out the item so promptly. Will definitely order from you once we have tested out the item. Looking forward to making more orders."
  - ZT, Singapore
• "Thank You for the help u have rendered so far. You have given such great services, I want to help you get more customers because you have been so kind in replying my many questions."
  - SL, Chung Cheng High School, Singapore
• "All as described. A wealth of information on Internet See: RollerTrol. Thank You"
  - AJ, Keswick, Ontario, Canada
• "Quick response, fast shipping. Recommended"
  - VR, Dearborn, Michigan, USA
• "I want to take this opportunity to say thanks again, your level of service was truly remarkable, if I ever have the need I will 100% be using your product in the future."
  - ML, Richmond, BC, Canada
• "Thank you for an impeccable service! Wish everyone would work like you!"
  - JC, Florida, USA
• "Great seller, fast communication and shipping, highly recommend, thank you"
  - RS, Quebec, Canada
• "I just finished installing your controlled Roller shade. It's awesome !! I'd like to buy 4 more ..."
  - AP, Quebec, Canada
• "Great product, exceptionally quick delivery"
  - PV, New South Wales, Australia
• "Works Great, thanks for the support!"
  - BM, Alberta, Canada
• "Good transaction quick shipping"
  - GL, Regina, Saskatchewan, Canada
• "I have installed my 5 motorized roller shades - They're Awesome !"
  - AP, Quebec, Canada
• "A++"
  - AP, Quebec, Canada
• "Very prompt and efficient service."
  - VE, Ontario, Canada
• "Great product, exceptionally quick delivery."
  - TM, Pennsylvania, USA
• "Hi Adrian, happy to report that the system works like a charm. Had all 4 blinds retrofitted with new tubes (1-1/4" EMT conduit) and had it all installed last night. Programming was a breeze. Your guides were great!."
  - GO, Calgary, Alberta, Canada
• "Good item, fast shipping, I'll buy again.+++AAA."
  - MK, British Columbia, Canada
• "Excellent product, excellent ebayer."
  - JM, Arkansas, USA
• "I have never seen anyone respond to a client as quickly as what you do. Phenomenal job."
  - BD, Ontario, Canada
• "Overall, I'm very satisfied with the ease of installation and the product. The motor is sufficiently quiet and operates very precisely to get the the predetermined opened and closed positions."
  - SB, Quebec, Canada
• "Another positive ebay experience! Excellent service."
  - JA, Tasmania, Australia
• "Hi Adrian, it 's been great doing business with you. I apreciate your prompt service and responses."
  - VS, New South Wales, Australia
• "Awesome product btw, worked smoothly and easy to program, really happy with them."
  - NZ, Victoria, Australia
• "I finally got around to installing my blind motors.... they are simply awesome!"
  - WO, Ontario, Canada
• "Thanks for your efforts on the previous order. The Church is making good use of the first order of Motors and we are now ready to install the other side."
  - NV, Los Angeles, USA
• "Thanks for the excellent follow up customer service."
  - SP, Aukland, New Zealand
• "Just thought I would send you a quick note to say we received the blind motor and it works like a charm." - GR, Maple Ridge, BC, Canada
• "I received the motors, thank you very much for all your support. Excellent quality and fast shipping."
  - JD, Panama City, Panama
• "I've used Rollertrol for about 7 months. These have been solid. I've got about ten windows on them. They go up and down a few times a day without issues ... overall, a great DIY solution"
  - BB, Motorized blind and shade discussion on Cocoontech Forum
• "Hi Adrian, I have received it yesterday, and it is working fine. I have adjusted it into the casing of a hanging 72 inches wide projector screen, and it does the job perfectly."
  - AP, Quebec, Canada
• "I am really impressed with the quality of everything from the hardware to the motor. In a very short time I had my bamboo shades motorized. It raised the group of three without any problem."
  - BW, Virginia, USA
• "Hi Adrian, thanks for the shipment update. I also want to thank you for the exceptional customer service you have provided."
  - SS, Colorado, USA
• "As Described, perfect!!!."
  - JK, Ohio, USA
• "I am soo impressed how you stand by your products and service. You have been great to deal with."
  - SS, Colorado, USA
• "Hello Adrian, I have installed your motor and it works great!"
  - MV, Calgary, Alberta, Canada
• "Adrian, thanks for sending me the motor earlier this month. It is a slick unit."
  - NH, Santa Cruz, California, USA
• "I've got my system installed now and we're very pleased with the results. Thanks for your assistance and prompt service."
  - PN, New South Wales, Australia
• "Thanks for the very effective service. I got the motor and I gave it a spin and its working great."
  - GB, Montreal, Quebec, Canada
• "Fast shipping, good deal, good product, thank you."
  - MC, Ste-Brigitte-des-Saults, Quebec, Canada
• "Great Product."
  - RC, King City, Ontario, Canada
• "Optimal communication, I really liked, I'd advise everybody."
  - WCA, Itabuna, Bahia, Brazil
• "As Described, perfect!!!"
  - JK, Kirtland, Ohio, USA
• "Fast and efficient"
  - AP, St. Bruno, Quebec, Canada
• "Good transaction. Great communication."
  - KB, Carthage, Illinois, USA
• "Excellent product, ship fast!!! Thanks."
  - MA, Maranhao, Brazil
• "Great product awesome price and fast shipping A+++++"
  - MK, Ronkonkoma, New York, USA
• "good product !!!!"
  - JF, Bay Harbor Islands, Florida, USA
• "Love the product. Built a bottom up one as proof of concept, now ordering 15 more."
  - EE, Neenah, Wisconsin, USA
• "I am writing to tell you that I love the shades and motors.."
  - AM, Akron, Colorado, USA
• "aAA+ seller. exactly as stated"
  - RS, Oxnard, California, USA
• "fast shipper, wow price, packed well A+++++"
  - RM, New Hyde Park, New York, USA
• "excellent service. Thank you!"
  - RS, Fredericton, New Brunswick, Canada
• "Hi Adrian, just letting you know the shipment arrived yesterday - pretty fast! I've automated one of our existing Luxaflex blinds with the roller motor which was surprisingly easy to fit and program, and we're very happy with how it works."
  - DG, Otaki, New Zealand
• "The 4 motors and controllers I recently purchased from you are Awesome!"
  - JS, St. Louis, Missouri, USA