Connecting Motors & General Wiring Issues > Voltage, polarity, wire size, etc.

non responsive motor

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admin:
Hi @jppadula, that is very odd, I will check our contact page. I checked our records and for some reason we did not receive anything from you. This is very unusual, and we almost always answer email right away.

Due to the worldwide shipping and varying time zones we are not a phone-centric organization, email works much better for us.

We also record all client email conversations in a centralized database so that we can see your discussion history at a glance (so you don't have to explain things over and over again).

Regards, Adrian

Adrian Biffen
Customer Service
RollerTrol Automation Systems
http://RollerTrol.com

admin:
Hi @jppadula, just a note to let you know your replacement motor has already left our warehouse; I will send you tracking info by email shortly.

If I can be of further assistance, please contact me anytime.

Regards, Adrian

Adrian Biffen
Customer Service
RollerTrol Automation Systems
http://RollerTrol.com

admin:
Hi @jppadula, it does sound like you may have received the wrong motor. I am very sorry about that; please contact us through the contact form on the website and we will quickly arrange a swap for you.

Regards, Adrian

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