Motor won't exit out of program mode

[dcuste]

I have a six year old R style motor without radio control. It appears to be stuck in program mode. It will only move one jog at a time up or down. I tried a reset by powering it up and then pressing the pushbutton switch in the hole until it beeped six times and then six more times. Even with the reset. It will only move one jog at a time up or down.

Is there another way to get this back to normal operation?

[admin]

Hello, the most important aspect of setting that motor is to complete the travel limit settings for both top and bottom travel limits. If you only do one setting, it will just stay in that setting mode, even with power disconnected (it uses non-volatile flash memory, which retains settings even when power is disconnected). Here are the instructions:

http://rollertrol.com/instructions-DC-no-radio-remote

However, it also sounds like the motor may have failed and needs to be replaced. We still have the 12 lb lift capacity units in stock.

Regards, Adrian

[admin]

Hi, are you certain it isn't stuck part way through the travel limit settings? You do need to complete upper and lower limits.

Also, you can clear the travel limit memory by holding the limit button down for 10 seconds on the remote. Please see if that will clear the problem.

Otherwise please use our contact form to contact us directly:

http://rollertrol.com/contact-us

Regards, Adrian