Recent Posts

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Pairing remotes to motors and assigning channels / Re: Remote stops working
« Last post by admin on May 27, 2017, 04:40:22 PM »
You are very welcome, and we appreciate your biz! Customer service IS our #1 priority.

Regards, Adrian
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Pairing remotes to motors and assigning channels / Re: Remote stops working
« Last post by fogyreef on May 27, 2017, 04:28:17 PM »
Appreciate the great customer service!
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Pairing remotes to motors and assigning channels / Re: Remote stops working
« Last post by admin on May 27, 2017, 02:20:09 PM »
Hi, it sounds to me like the battery may have failed for some reason. We have many installations of these systems in skylights and we've never had any issues around heat build-up, so I don't think that is the problem. I will check your order history and communicate with you directly by email so that we can get some replacements out to you right away.

Regards, Adrian
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Pairing remotes to motors and assigning channels / Re: Remote stops working
« Last post by fogyreef on May 27, 2017, 01:10:35 PM »
Ok. The remote and the motor setting switch both work when the motor is plugged in to an outlet. The light on the charger is green which I take to be fully charged.

When the AC is unplugged neither the remote nor the setting switch work.

When the solar charger is plugged in the motor makes a clicking sound like a car battery out of juice. Tick...tick....tick...tick...

Are these motors sensitive to skylight heat loads?

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Pairing remotes to motors and assigning channels / Re: Remote stops working
« Last post by fogyreef on May 27, 2017, 12:48:48 PM »
Ha. That does make sense.

Breaking out the ladder to test the skylight blinds. Thanks for the quick response!
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Pairing remotes to motors and assigning channels / Re: Remote stops working
« Last post by admin on May 27, 2017, 12:43:21 PM »
Hi @fogyreef, it sounds like you have a defective remote, although that is very unusual.

You can check the operation of the battery motors by pressing the setting button on the blind motors. Once the motors have been programmed, the setting button acts as a toggle switch to test the motors. Press and release once, and the motor will go in one direction. Press and release again, the shade motor will stop. Press and release again, and it will go in the other direction.

If they don't move, it probably means the batteries are dead and need to be charged. In either case, please contact me via the contact form and we'll replace anything that has failed under warranty. Here is the contact form:

http://rollertrol.com/contact-us

Also, re question about remote memory, the remotes have no memory, it's the motors that have the memory, so the short answer is "as long as you like".

Regards, Adrian
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Pairing remotes to motors and assigning channels / Remote stops working
« Last post by fogyreef on May 27, 2017, 09:29:28 AM »
Looking to see if there's a typical cause/solution for when a 15 channel remote operating two motors over two channels suddenly stops working for both channels. One day all is well. The next, neither motor can be operated on their respective channel. The remote's display is working, but I'm on my way to the store to get a new battery just to try that solution. The motors are solar charged and should  have full charge.

Second question: How long can the battery be removed from the remote before it loses its configuration?
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Choosing a home automation system / Re: Electric Window Glass Film
« Last post by admin on April 21, 2017, 09:30:05 AM »
Good Morning @treimche,

Thanks for your messages, sorry if it seems we are slow to respond. Please note that we are on Pacific time here, and the office isn't open until 8 am. At that time we start going through the overnight email that has come in.

We did receive the email you sent, and one of our tech reps will be in touch with you shortly.

Regards, Adrian
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Choosing a home automation system / Electric Window Glass Film
« Last post by treimche on April 21, 2017, 06:41:31 AM »
Hi all, I stumbled across the Rollertrol website when looking for a switchable window film then ended up at their other website electricwindowglassfilm.com.  I've been trying to contact someone from either website with questions on this, but have never got a reply.  Does anyone know how to get a hold of Adrian Biffen?  His name is on the website, but there is literally no contact information at all.  Looks like he is the admin here?  I have a customer waiting on me to figure out if this is something I can do, but need to get some questions answered.  Thanks for the time.
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Tubular Motors: General Discussion / Re: Troubleshooting beeping motors
« Last post by Kurtins on April 03, 2017, 11:00:46 PM »
The problem is a 12volt shade controller by a company called American Technology Components in Elkhart, IN.  I talked to them and they tols me the controllers are programmed to the shade motors specs, anything out of range from those specs will cause instant shutdown.



Interesting, I hope you get it fixed.
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