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1
Hello, thanks for your interest.

The shade delpoyment speed is determined by several factors, such as motor design, tube diameter, and weight of shade. It is unlikely that your arrangement would result in the same speed of delployment, but you will be able to program the travel limits so that they always end up in the same place.

You can compare the speed of motor types in our cart, but please keep in mind the tube diameter also plays a signifigant role:

http://rollertrol.com/store/en/5-tubular-motors

Regards, Adrian

2
Hello, we couldn't say for sure if you could use our motors, but anything that has strings running through it to the hem bar can usually be motorized by using what we call a "bare tube winder" approach (at the top of the shade).

Probably the best example of this would be our article series on how to motorize Roman shades:

http://rollertrol.com/how-to-motorize-roman-shades

You might also be interested to see our article series on how our motors can be automated with Alexa:

http://rollertrol.com/blind-and-shade-control-with-alexa-part1

Regards, Adrian

3
Hi, are you certain it isn't stuck part way through the travel limit settings? You do need to complete upper and lower limits.

Also, you can clear the travel limit memory by holding the limit button down for 10 seconds on the remote. Please see if that will clear the problem.

Otherwise please use our contact form to contact us directly:

http://rollertrol.com/contact-us

Regards, Adrian

4
Hello, the most important aspect of setting that motor is to complete the travel limit settings for both top and bottom travel limits. If you only do one setting, it will just stay in that setting mode, even with power disconnected (it uses non-volatile flash memory, which retains settings even when power is disconnected). Here are the instructions:

http://rollertrol.com/instructions-DC-no-radio-remote

However, it also sounds like the motor may have failed and needs to be replaced. We still have the 12 lb lift capacity units in stock.

Regards, Adrian

5
Hello, there's no question that z-wave is an expensive solution if you want individual control of the blind motors. Most z-wave users use it to control a group of shades, and use the remote for individual control.

Our BroadLink smart hub system is a very inexpensive solution if you need individual control; please see the application link here:

http://rollertrol.com/blind-motor-phone-app-introduction

I realize you are already using SmartThings, so I will check and see if anyone has made a bridging app between the two platforms.

Regards, Adrian

6
Hello, is this a unit you purchased from us? If so please contact us directly so we can look up your order history in our database system to see exactly what you have:

http://rollertrol.com/contact-us

Regards, Adrian

Adrian Biffen
Systems Administrator
RollerTrol Automation Systems

7
Choosing a home automation system / Re: Controlling Blind Remotely
« on: September 20, 2017, 04:57:17 AM »
Hello @lcsmith62, thanks for your posting.

The feedback we have from our Insteon clients is that the best way to control our blind motors is to use our z-wave control kit:

http://rollertrol.com/store/en/all/253-zwave-group-control-starter-kit-for-blinds-and-shades.html

This would assume that you have whatever Insteon module is required for it to control devices using z-wave.

With regards to Alexa, we're not sure if Insteon has provided the ability to interface with that type of voice control.

We know that it can work with Home Assistant (HASS) running on a Raspberry Pi.

Regards, Adrian

8
Hello @robzeke, thanks for your questions; here are the answers:

re slotted tubing:

Our motors are made for industry standard Rolease tubing, but the drive adapters can be modified to fit other types. Slotted tubing (internal splines) are good because they lock the motor drive. You can also use tubing or pipe with a smooth interior wall, but we suggest you use a locking screw to prevent slippage.

We have written a series of articles with a lot of detail that can be seen on the main menu at Rollertrol.com (see 'How To' and 'Projects')

Projection material can be heavy, so you may want to use our HD motors that have 24 lb lift capacity. One of the above articles explains how to measure the weight of your shade. You can use any kind of tension bar, as long as the fabric + tension bar weight doesn't exceed the lift capacity. We also have the Maxi, which can lift 45 lbs using a 2.5" tube.

We only supply motors, but you could do a search for screen material and tubing. The metal supermarket is one place to check for tubing. We also use 1.25" EMT steel conduit from any home hardware supply.

Regards, Adrian

Senior Tech
RollerTrol Automation Systems

9
You are very welcome, and we appreciate your biz! Customer service IS our #1 priority.

Regards, Adrian

10
Hi, it sounds to me like the battery may have failed for some reason. We have many installations of these systems in skylights and we've never had any issues around heat build-up, so I don't think that is the problem. I will check your order history and communicate with you directly by email so that we can get some replacements out to you right away.

Regards, Adrian

11
Hi @fogyreef, it sounds like you have a defective remote, although that is very unusual.

You can check the operation of the battery motors by pressing the setting button on the blind motors. Once the motors have been programmed, the setting button acts as a toggle switch to test the motors. Press and release once, and the motor will go in one direction. Press and release again, the shade motor will stop. Press and release again, and it will go in the other direction.

If they don't move, it probably means the batteries are dead and need to be charged. In either case, please contact me via the contact form and we'll replace anything that has failed under warranty. Here is the contact form:

http://rollertrol.com/contact-us

Also, re question about remote memory, the remotes have no memory, it's the motors that have the memory, so the short answer is "as long as you like".

Regards, Adrian

12
Choosing a home automation system / Re: Electric Window Glass Film
« on: April 21, 2017, 09:30:05 AM »
Good Morning @treimche,

Thanks for your messages, sorry if it seems we are slow to respond. Please note that we are on Pacific time here, and the office isn't open until 8 am. At that time we start going through the overnight email that has come in.

We did receive the email you sent, and one of our tech reps will be in touch with you shortly.

Regards, Adrian

13
Hi, I would not expect those brackets to be perfectly compatible with our motors. You may have to drill a few holes and mount our (smaller) brackets inside of those. I would suggest you wait until you have everything at hand to decide the best approach.

Regards, Adrian

14
Hello, I would say that an exact retrofit that works perfectly is unlikely. You may have to use our supplied mounting bracket and screw it into wall or bolt it to the existing bracket. We have had thousands of customers do this quite successfully, with perhaps some modification/adaptation required.

If you buy a motor to try it out, if it doesn't work you can return the motor, provided it is in 'as new' condition.

Regards, Adrian

15
Hi, I expect that means their controller can't provide the extra bit of current our motors require as ours have generally more lift capacity than the Automotion originals. I never expected that to be a disadvantage!

Anyway, sorry for your trouble, we'll refund the unit for you.

Regards, Adrian

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